Turrim Dei Policies

GENERAL CONSIDERATIONS

Aware of the importance of the protection and good management of the personal information provided by the holders of the information, AVIA SOLUCIONES HOTELERAS, - hereinafter AVIANET, who acts as the person responsible for the information received, has designed this policy and procedures that in together allow us to make appropriate use of your personal data.

In accordance with the provisions of article 15 of the Political Constitution of Colombia, which develops the fundamental right to habeas data, referring to the right that all citizens have to know, update, rectify the personal data that exists about it in databases and in files of both public and private databases, which is inevitably related to the management and treatment of information that recipients of personal information must take into account. Said right has been developed through the issuance of Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013, based on which AVIANET as RESPONSIBLE for the personal data that receives, manages and processes the information and thus proceeds to issue this personal data processing policy, which is made known to the public so that they know how AVIA treats their information. The provisions of this personal data processing policy are mandatory by AVIANET, its administrators, workers, contractors and third parties with whom AVIANET establishes relationships of any kind.

OBJECTIVES

With the implementation of this policy, it is intended to guarantee the confidentiality of information and the security of the treatment that will be given to all clients, suppliers, employees and third parties from whom AVIANET has legally obtained information and personal data in accordance with the guidelines established by the regulatory law of the right to Habeas Data. Likewise, through the issuance of this policy, the provisions of literal K of article 17 of the aforementioned law are complied with.

DEFINITIONS

Authorization: Prior, express and informed consent of the data owner to carry out the treatment. This can be written, verbal or through unequivocal conduct that allows a reasonable conclusion that the owner granted authorization.

Database: It is the organized set of Personal Data that is subject to treatment, electronic or not, whatever the modality of its formation, storage, organization and access.

Query: Request from the owner of the data or from the persons authorized by it or by law to know the information that rests on it in databases or files.

Personal data: Any information linked or that can be associated with one or several determined or determinable natural persons. These data are classified as sensitive, public, private and semi-private.

Sensitive personal data: Information that affects the privacy of the person or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership of unions, social organizations, human rights or that promotes the interests of any political party or that guarantees the rights and guarantees of opposition political parties, as well as data related to health, sexual life and biometric data (fingerprints, among others).

For the purposes of this policy, AVIANET warns of the optional nature of the owner of the personal data to provide this type of information in cases in which, eventually, it may be requested.

Public personal data: It is the data classified as such according to the mandates of the law or the Political Constitution and all those that are not semi-private or private. Among others, the data contained in public documents, public records, official gazettes and bulletins, and duly executed court rulings that are not subject to confidentiality, those relating to the marital status of persons, their profession or trade, and their quality as merchant or public servant. The personal data existing in the commercial register of the Chambers of Commerce are public (Article 26 of the C.Co.).

Likewise, public data are those that, by virtue of a decision of the owner or a legal mandate, are found in files of free access and consultation. These data can be obtained and offered without any reservation and regardless of whether they refer to general, private or personal information.

Private personal data. It is the data that due to its intimate or reserved nature is only relevant to the person who owns the data. Examples: merchants' books, private documents, information extracted from home inspection.

Semi-private personal data. Semi-private data is data that is not of an intimate, reserved, or public nature and whose knowledge or disclosure may be of interest not only to its owner but also to a certain sector or group of people or to society in general, such as, among others, data referring to compliance and breach of financial obligations or data relating to relations with social security entities.

Responsible for the Treatment: Person who by himself or in association with others, decides on the database and/or the treatment of the data.

Data processor: Person who processes data on behalf of the data controller.

Being "Authorized" , is AVIANET and all the people under its responsibility, who by virtue of the authorization and the Policy have the legitimacy to submit the owner's personal data to treatment. The Authorized includes the gender of the Authorized.

"Authorization" or being "Enabled", is the legitimacy that expressly and in writing through a contract or document that acts as such, grants AVIANET to third parties, in compliance with the applicable law, for the processing of personal data, turning such third parties into responsible for the processing of personal data delivered or made available.

Claim: Request from the owner of the data or the persons authorized by it or by law to correct, update or delete their personal data or when they notice that there is an alleged breach of the data protection regime, according to article Art. 15 of the Law 1581 of 2012.

Owner of the data: It is the natural person to whom the information refers.

Treatment: Any operation or set of operations on personal data such as, among others, the collection, storage, use, circulation or deletion of this type of information.

Transmission: Treatment of personal data that implies the communication of the same within (national transmission) or outside Colombia (international transmission) and whose purpose is to carry out a treatment by the person in charge on behalf of the person in charge.

Transfer: The transfer of data takes place when the person in charge and/or in charge of the processing of personal data, located in Colombia, sends the information or personal data to a recipient, who in turn is responsible for the treatment and is located inside or outside from the country.

Procedural requirement: The owner or successor in title may only file a complaint with the Superintendence of Industry and Commerce once the consultation or claim process has been exhausted before the person responsible for the treatment or in charge of the treatment, the foregoing according to Article 16 of Law 1581 of 2012.

PRINCIPLES FOR THE PROCESSING OF PERSONAL DATA

The processing of personal data must be carried out respecting the general and special regulations on the matter and for activities permitted by law. Consequently, the following principles apply for the purposes of this policy:

Principle of legality: Data processing is a regulated activity that must be subject to the provisions of the law and other provisions that develop it.

Principle of purpose: The treatment must obey a legitimate purpose in accordance with the Constitution and the Law.

Principle of freedom: Treatment can only be exercised with the prior, express and informed consent of the owner. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that relieves consent.

Principle of veracity or quality: The information subject to treatment must be true, complete, exact, updated, verifiable and understandable. The processing of partial, incomplete, fractional or misleading data is prohibited.

Principle of transparency: In the treatment, the right of the owner to obtain from the person responsible for the treatment, at any time and without restrictions, information about the existence of data that concerns him must be guaranteed.

Principle of access and restricted circulation:strong> The treatment is subject to the limits that derive from the nature of the personal data, the provisions of the law and the Constitution. In this sense, the processing can only be done by persons authorized by the owner and/or by persons provided for by law.

Security principle: The information subject to Treatment by the Treatment Manager or Treatment Manager referred to in this law, must be handled with the technical, human and administrative measures that are necessary to grant security to the records avoiding their adulteration, unauthorized or fraudulent loss, consultation, use or access.

Principle of confidentiality: All persons involved in the processing of personal data that are not of a public nature are obliged to guarantee the confidentiality of the information, even after the end of their relationship with any of the tasks that comprise the treatment, and may only Provide or communicate personal data when it corresponds to the development of the activities authorized in this law and in its terms.

Any new project within the Organization that involves the Processing of Personal Data must be consulted with the Information Security Management, which is the person and agency in charge of the data protection function to ensure compliance with the policy and of the necessary measures to maintain the confidentiality of personal data.

RIGHTS OF DATA HOLDERS

In accordance with current legal provisions, the following are the rights of the holders of personal information:

Right to know, update, rectify, consult your personal data at any time in front of AVIANET regarding the data that it considers partial, inaccurate, incomplete, divided and those that lead to error.

Right to request at any time proof of the authorization granted to AVIANET except in those cases in which the person in charge is legally released from having authorization to process the owner's data.

Right to be informed by AVIANET upon request of the owner of the data, regarding the use that has been given to them.

Right to present before the Superintendence of Industry and Commerce the complaints that it deems pertinent to assert its right to Habeas Data.

Right to revoke the authorization and/or request the deletion of any data when you consider that AVIANET has not respected your constitutional rights and guarantees.

Right to free access to personal data that you voluntarily decide to share with AVIANET.

The information and/or personal data that we collect from you are the following:

Kind of person:

Natural : names and surnames, type of identification, identification number, gender, marital status and date of birth, email, financial data (bank accounts).

Legal : company name, NIT, address, telephone, cell phone, email, country, city, financial data (bank accounts).

Information necessary to facilitate the trip or other services, including preferences such as travel class, passenger names and surnames (type of document, document number, date of birth, name, surname, gender, email, nationality, passport expiration date ), contacts in case of accident or any other anomaly (names and surnames, telephone).

Cardholder data: type of document, document number, telephone, address, email, names, card number, expiration date and bank.

Quotation request: names, surnames, telephone numbers, city and email.

Travel information: type of request, destination, departure date, duration, number of adults, number of children, hotel category, food, additional services, transportation service, budget per person.

Write to Jean Claude Bessudo: names, surnames, ID, address, telephone (landline or cell), city and email.

Chat “online help”: name, email, what is your question?

Evaluate our site: your opinion is very important for us to continuously improve our service channels: names, surnames, email, telephone numbers and city.

Claim request: names, surnames, identification number, address, telephone numbers, city, email and comments.

Report of technical problems: names, surnames, address, telephone numbers, city, email and comments.

Biometric data: images, video, audio, fingerprints that identify or make identifiable our clients, users or any person who enters or is located or transits in any place that AVIANET has implemented devices for capturing said information.

These data can be stored and/or processed on servers located in data processing centers, whether owned or contracted with providers, located in different countries, which is authorized by our clients/users, by accepting this treatment and protection policy. of personal data.

AVIANET reserves the right to improve, update, modify, delete any type of information, content, domain or subdomain that may appear on the website, without any prior notice obligation, being understood as sufficient with the publication on the websites of Aviatur. For the solution of legal or internal requests and for the provision or offering of new services or products.

TREATMENT, SCOPE AND PURPOSES

AVIANET informs the owners that the data collected from our clients, contractors and suppliers may be used for the following purposes. The treatment may be carried out by AVIANET directly or through its contractors, consultants, advisers and/or third parties in charge of the processing of personal data, so that they carry out any operation or set of operations such as the collection, storage, use, circulation, deletion , classification, transfer and transmission (the "Treatment") on all or part of your personal data:

The support of the contractual relationship established with AVIANET.

The provision of services related to the products and services offered.

The performance of all activities related to the service or product will be included in an email list for sending the newsletter.

Send information about changes in the conditions of the services and products purchased, and notify you about new services or products.

Manage your requests, clarifications, and investigations.

Prepare studies and programs that are necessary to determine consumption habits

The refinement of security filters and business rules in commercial transactions; confirm, process said transactions, with your financial institution, with our service providers and with yourself.

Carry out periodic evaluations of our products and services in order to improve their quality.

The sending, by traditional and electronic means, of technical, operational and commercial information on products and services offered by AVIANET, its associates or suppliers, currently and in the future.

The request for satisfaction surveys, which you are not obliged to answer.

Carry out the transmission and/or transfer of data to other companies, commercial alliances or third parties in order to fulfill the obligations acquired. The transmission and transfer may be made even to third countries that may have a different level of protection compared to Colombia, when necessary to comply with our obligations.

Comply with obligations contracted by AVIANET with its clients at the time of acquiring our services and products.

Respond to inquiries, requests, complaints and claims that are made by control agencies and other authorities that by virtue of applicable law must receive personal data.

Any other activity of a similar nature to those described above that are necessary to develop the corporate purpose of AVIATUR.

Carry out queries in different databases and authorized sources (such as OFAC, UN lists, among others) necessary for the control and prevention of fraud or crimes related to money laundering, in accordance with our risk prevention and management policies - SARLAFT .

• The data collected from our workers:

Comply with the obligations contracted by AVIANET with the workers who own the information, in relation to payment of salaries, social benefits, and others enshrined in the employment contract and current labor regulations.

Inform the worker of the news that arises in the development of the employment contract and until after its completion.

Evaluate the quality of the services we provide.

Carry out internal studies on the habits of the worker who owns the information or request personal information for the development of programs or management systems.

Make the payroll deductions authorized by the worker.

Manage your requests, administration of activities, clarifications and investigations.

Marketing and sale of our products and services.

The sending, by traditional and electronic means, of technical, operational and commercial information on products and services offered by associates or suppliers, currently and in the future.

Prepare studies and programs that are necessary to determine consumption habits.

Carry out the transmission and/or transfer of data to other companies, commercial alliances or third parties in order to fulfill the obligations acquired. The transmission and transfer may be made even to third countries that may have a different level of protection compared to Colombia, when necessary to comply with our obligations.

The request for surveys, which the worker is not obliged to answer.

Transfer either by means of transmission or transfer, the information received to all judicial and/or administrative entities when this is necessary for the fulfillment of the duties as an employer to fulfill the obligations of labor order, social security, pensions, professional risks , family compensation funds (Comprehensive Social Security System) and taxes.

Transfer the employer's personal information to third parties who legitimately have the power to access said information, which includes, but is not limited to, the companies of the Aviatur Ltda. Business Group.

Deliver either by way of transmission or transfer of the worker's personal information to all entities that are related to the compliance of the person responsible in his capacity as employer.

Any other activity of a similar nature to those described above that are necessary to develop the corporate purpose of AVIATUR and its labor obligations acquired by virtue of the execution of the employment contract or by operation of law.

Carry out queries in different databases and authorized sources (such as OFAC, UN lists, among others) necessary for the control and prevention of fraud or crimes related to money laundering, in accordance with our risk prevention and management policies - SARLAFT .

The processing of personal data will be carried out with the prior authorization of the data owner, except in those events in which the data is of a public nature. For this, an authorization form for data processing has been implemented, which must be filled out by the owner of the information at the very moment he delivers his personal information. Said authorization explains the scope and purposes of the processing of personal data, reference is made to the authorization by another, the data of minors and sensitive data, as well as the channel of attention of the holders who wish to exercise the rights contemplated within the habeas data and, the place in which this policy is hosted is indicated. For purposes of advancing data processing,

The authorization will be obtained through any means that may be subject to subsequent consultation, such as the website, forms, formats, face-to-face activities or through social networks, etc. The authorization may also be obtained based on unequivocal behaviors of the data owner that allow a reasonable conclusion that he granted authorization for the processing of his information.

If you provide us with personal information about a person other than yourself, such as your spouse or a co-worker, we understand that you have the authorization of said person to provide us with your data; and we do not verify, nor do we assume the obligation to verify the identity of the user/client, nor veracity, validity, sufficient and authenticity of the data of each one of them, provide. By virtue of the foregoing, we do not assume responsibility for damages or prejudices of any nature that could originate from the lack of veracity, homonymy or the impersonation of identity information.

Given that AVIANET belongs to the Aviatur Business Group, your personal information may be shared by way of transfer or transmission with group companies, business partners and/or third-party providers involving (reservation systems for flights, hotels, cars, validators transactional security, banks, financial networks, tourist services), these processes can be carried out in different places from which the service or tourist product purchased is contracted, with the same purposes that have been indicated for the collection of personal data. Said entities are obliged to comply with the corresponding confidentiality, transmission or transfer agreements.

The Personal Data collected will be subject to manual or automated processing and incorporated into the corresponding files or databases (hereinafter, the "File"), either as the person in charge of the treatment and responsible for data protection. To determine the end of the treatment, the regulations applicable to each purpose and the administrative, accounting, fiscal, legal and historical aspects of the information will be considered.

When at the time of providing the service the owner is accompanied by minors or persons considered to be disabled, and in which their personal data is collected, AVIANET will always request the authorization of whoever has the legal representation of the minor. However, if personal information of the population mentioned here is delivered without being the legal representative, you declare that you have the authorization of the respective legal representative, directly assuming the responsibility that this entails. AVIANET will tend to respect their rights at all times, and their superior and prevailing interest. The representative must guarantee their right to be heard and assess their opinion of the treatment taking into account the maturity, autonomy and capacity of minors. The representatives are informed of the optional nature of answering questions about data of minors. The data of minors, included in a special category of protection, will be treated in accordance with the provisions of the applicable legislation on the matter and in accordance with the provisions of our personal data policy.

The companies of the Aviatur Business Group have adopted the security levels for the protection of personal data legally required, and have installed all the means and technical measures at their disposal to prevent the loss, misuse, alteration, unauthorized access and illegitimate theft of the personal data provided to AVIANET, however, the owner must be aware that Internet security measures are not unbreakable.

If you choose to delete your information, to the extent permitted by law, we will keep certain personal information in our files in order to identify for accounting and tax purposes the data of the transactions carried out, prevent fraud, resolve disputes, investigate conflicts or incidents. , enforce our terms and conditions of use and comply with legal requirements.

However, at the time you decide to revoke your authorization, the information stored will not be used for the purposes set forth herein, only in the terms strictly necessary and defined in the previous paragraph.

Security Risks to be aware of when conducting transactions on the Internet:

It can occur that a user is deceived through emails or some DNS server deception, to visit a fake site that presents the same design, but where the card data is loaded into the fake system, stealing card information inhabitant Therefore, it is important to generate the culture that users to carry out transactions must enter directly through known domains to reduce risks.

It may be that the computer where the user is carrying out the transaction has some spyware or malicious software installed without prior knowledge that captures everything typed on the keyboard or captures information from input devices and is sent to a network or host in Internet. Therefore, it is recommended that the transaction be carried out on the home or office computer as much as possible.

It could present impersonation of the owner that the owner denies having sent and/or received the transaction and it is used by a third party.

It is recommended that from the computer where you carry out electronic transactions, you have an updated and active antivirus to mitigate the risks of fraud.

If the personal information was collected or provided prior to July 30, 2013 and you did not express your opposition to the transfer of your personal data, it will be understood that you have given your consent. In the event that you wish to ratify your consent or express your refusal, you can indicate it through the following email privacidad@aviasolucioneshoteleras.com .

Like other websites, AVIANET uses certain technologies, such as cookies, and device fingerprinting, which allow us to make your visit to our site easier and more efficient, by providing you with personalized service and by recognizing you when you return to our site. For the purposes of this Privacy Notice, "cookies" will be identified as the text files of information that a website transfers to the hard drive of the user's computer in order to store certain records and preferences.

Websites may allow advertising or third party functions that send "cookies" to the owners' computers.

Cookies are only associated with an anonymous user and their computer, and do not provide the name and surname of the same, in many cases, you will be able to browse any of the AVIANET websites anonymously. When you access any AVIANET website, your IP address (the Internet address of your computer) is recorded to give us an idea of ​​which parts of the website you visit and how much time you spend in each section. We do not link your IP address to any of your personal information, unless you have registered with us and logged in using your profile.

For this reason, it is possible that in certain AVIANET applications it recognizes users after they have registered for the first time, without them having to register each time they visit to access the areas and services or products reserved exclusively for them.

In other services it will be necessary to use certain access codes, and even the use of a digital certificate, in the characteristics that are determined.

The cookies used cannot read cookie files created by other providers. AVIANET encrypts the user's identification data for greater security.

In order to use the AVIANET website, it is not necessary for the user to allow the installation of cookies sent by AVIANET, without prejudice to the fact that in this case it will be necessary for the user to register in each of the services whose provision requires prior registration. .

NATIONAL OR INTERNATIONAL TRANSFER OF PERSONAL DATA

AVIANET may transfer data to other data controllers when so authorized by the owner of the information or by law or by an administrative or judicial mandate.

INTERNATIONAL AND NATIONAL TRANSMISSION OF DATA TO PROCESSORS

AVIANET may send or transmit data to one or more managers located inside or outside the Republic of Colombia in the following cases: a) When it has authorization from the owner and b) when without authorization there is a contract between the person responsible and the person in charge. of data transmission.

DUTIES OF THE DATA CONTROLLER

Guarantee the owner, at all times, the full and effective exercise of the right of habeas data.

Request and keep, under the conditions provided in this law, a copy of the respective authorization granted by the owner.

Duly inform the owner about the purpose of the collection and the rights that assist him by virtue of the authorization granted.

Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.

Process the queries and claims formulated in the terms indicated in this law.

Adopt an internal manual of policies and procedures to guarantee adequate compliance with this law and especially, for the attention of queries and claims.

Inform at the request of the owner about the use given to their data.

Inform the data protection authority when there are violations of the security codes and there are risks in the administration of the information of the holders.

Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce.

DUTIES OF THE DATA PROCESSORS

Guarantee the owner, at all times, the full and effective exercise of the right of habeas data.

Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.

Timely update, rectify or delete data under the terms of this law.

Update the information reported by those responsible for treatment within five (5) business days from its receipt.

Process the queries and claims made by the owners in the terms indicated in this law.

Adopt an internal manual of policies and procedures to guarantee adequate compliance with this law and, especially, for the attention of queries and claims by the holders.

Refrain from circulating information that is being controversial by the owner and whose blocking has been ordered by the Superintendence of Industry and Commerce.

Allow access to information only to people who may have access to it.

Inform the Superintendence of Industry and Commerce when there are violations of the security codes and there are risks in the administration of the information of the holders.

Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce.

REQUESTS, COMPLAINTS AND CLAIMS

For the purposes of receiving requests, claims and inquiries related to the handling and processing of personal data, AVIANET has assigned the email privacidad@aviasolucioneshoteleras.com , to channel, study and answer them. Therefore, to said address you can send your requests, which will be treated as provided by Law 1581:

Consultations: The owners or their successors in title may consult the personal information of the owner that rests in our database. AVIANET will provide them with all the information contained in the individual record or that is linked to the identification of the owner. The query will be answered within a maximum term of ten (10) business days from the date of receipt thereof. When it is not possible to respond to the query within said term, the interested party will be informed, and the date on which the query will be addressed will be indicated, which in no case may exceed five (5) business days following the expiration of the first term.

Claims: The owner or his successors in title who consider that the information contained in a database must be corrected, updated or deleted, or when they notice the alleged breach of any of the duties contained in the law, may file a claim with AVIANET , which will be processed under the following rules:

The claim will be formulated by means of a request addressed to AVIANET with the identification of the owner, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to assert. If the claim is incomplete, AVIANET will require the interested party within five (5) days after receipt of the claim to correct the failures. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that he has withdrawn the claim.

Once the complete claim is received, a legend that says "claim in process" and the reason for it will be included in the database, within a term of no more than two (2) business days. Said legend must be maintained until the claim is decided.

The maximum term to address the claim will be fifteen (15) business days from the day following the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed and the date on which the claim will be addressed will be indicated, which in no case may exceed eight (8) business days following the expiration of the first term.

In any case, the owner or the successor in title may only file a complaint with the Superintendency of Industry and Commerce once the consultation or claim procedure with AVIANET has been exhausted.

The area responsible for receiving and processing claims is the Information Security Management.

The request to delete the information and the revocation of the authorization will not proceed when the owner has a legal or contractual duty to remain in the database.

DATA OF THE DATA CONTROLLER

Company name: Avia SAS Hotel Operator

Address: Andean Business Center, Carrera 11 # 82-01 4th floor, Bogotá DC - Colombia

Email: privacidad@aviasolucioneshoteleras.com

Telephone: (+57 1) 3817111

Website: www.aviasolucioneshoteleras.com 

QUESTIONS OR SUGGESTIONS

If you have any questions or queries about the process of collecting, processing or transferring your personal information, or consider that the information contained in a database should be corrected, updated or deleted, please send us a message to the following account Email: privacidad@aviasolucioneshoteleras.com .

For more information about AVIATUR, the identity, address and forms of contact, you can consult it at the following address www.aviasolucioneshoteleras.com . This website has the terms and conditions, applicable to the published services and products, which can be consulted at any time for more information.

VALIDITY

AVIANET reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as good practices in the tourism sector and other sectors of the economy that are part of the business group. In such cases, AVIANET will announce on this page the changes introduced with reasonable anticipation of their implementation.

GENERAL CONSIDERATIONS

Aware of the importance of the protection and good management of the personal information provided by the holders of the information, AVIA SOLUCIONES HOTELERAS, - hereinafter AVIANET, who acts as the person responsible for the information received, has designed this policy and procedures that in together allow us to make appropriate use of your personal data.

In accordance with the provisions of article 15 of the Political Constitution of Colombia, which develops the fundamental right to habeas data, referring to the right that all citizens have to know, update, rectify the personal data that exists about it in databases and in files of both public and private databases, which is inevitably related to the management and treatment of information that recipients of personal information must take into account. Said right has been developed through the issuance of Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013, based on which AVIANET as RESPONSIBLE for the personal data that receives, manages and processes the information and thus proceeds to issue This personal data processing policy, which is made known to the public so that they know how AVIA treats their information. The provisions of this personal data processing policy are mandatory by AVIANET, its administrators, workers, contractors and third parties with whom AVIANET establishes relationships of any kind.

AIM

With the implementation of this policy, it is intended to guarantee the confidentiality of information and the security of the treatment that will be given to all clients, suppliers, employees and third parties from whom AVIANET has legally obtained information and personal data in accordance with the guidelines established by the regulatory law of the right to Habeas Data. Likewise, through the issuance of this policy, the provisions of literal K of article 17 of the aforementioned law are complied with.

DEFINITIONS

Authorization: Prior, express and informed consent of the data owner to carry out the treatment. This can be written, verbal or through unequivocal conduct that allows a reasonable conclusion that the owner granted authorization.

Database: It is the organized set of Personal Data that is subject to treatment, electronic or not, whatever the modality of its formation, storage, organization and access.

Query: Request from the owner of the data or from the persons authorized by it or by law to know the information that rests on it in databases or files.

Personal data: Any information linked or that can be associated with one or several determined or determinable natural persons. These data are classified as sensitive, public, private and semi-private.

Sensitive personal data: Information that affects the privacy of the person or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership of unions, social organizations, human rights or that promotes the interests of any political party or that guarantees the rights and guarantees of opposition political parties, as well as data related to health, sexual life and biometric data (fingerprints, among others).

For the purposes of this policy, AVIANET warns of the optional nature of the owner of the personal data to provide this type of information in cases in which, eventually, it may be requested.

Public personal data: It is the data classified as such according to the mandates of the law or the Political Constitution and all those that are not semi-private or private. Among others, the data contained in public documents, public records, official gazettes and bulletins, and duly executed court rulings that are not subject to confidentiality, those relating to the marital status of persons, their profession or trade, and their quality as merchant or public servant. The personal data existing in the commercial register of the Chambers of Commerce are public (Article 26 of the C.Co.).

Likewise, public data are those that, by virtue of a decision of the owner or a legal mandate, are found in files of free access and consultation. These data can be obtained and offered without any reservation and regardless of whether they refer to general, private or personal information.

Private personal data. It is the data that due to its intimate or reserved nature is only relevant to the person who owns the data. Examples: merchants' books, private documents, information extracted from home inspection.

Semi-private personal data. Semi-private data is not of an intimate, reserved, or public nature and whose knowledge or disclosure may be of interest not only to its owner but also to a certain sector or group of people or to society in general, such as, among others, data referring to compliance and breach of financial obligations or data relating to relations with social security entities.

Responsible for the Treatment: Person who by himself or in association with others, decides on the database and/or the treatment of the data.

Data processor: Person who processes data on behalf of the data controller.

Being "Authorized" is AVIANET and all the people under its responsibility, who by virtue of the authorization and the Policy have the legitimacy to process the owner's personal data. The Authorized includes the gender of the Authorized.

"Authorization" or being "Enabled", is the legitimacy that expressly and in writing through a contract or document that acts as such, grants AVIANET to third parties, in compliance with the applicable law, for the processing of personal data, turning such third parties into responsible for the processing of personal data delivered or made available.

Claim: Request from the owner of the data or the persons authorized by it or by law to correct, update or delete their personal data or when they notice that there is an alleged breach of the data protection regime, according to article Art. 15 of the Law 1581 of 2012.

Owner of the data: It is the natural person to whom the information refers.

Treatment: Any operation or set of operations on personal data such as, among others, the collection, storage, use, circulation or deletion of this type of information.

Transmission: Treatment of personal data that implies the communication of the same within (national transmission) or outside Colombia (international transmission) and whose purpose is to carry out a treatment by the person in charge on behalf of the person in charge.

Transfer: The transfer of data takes place when the person in charge and/or in charge of the processing of personal data, located in Colombia, sends the information or personal data to a recipient, who in turn is responsible for the treatment and is located inside or outside from the country.

Procedural requirement: The owner or successor in title may only file a complaint with the Superintendence of Industry and Commerce once the consultation or claim process has been exhausted before the person responsible for the treatment or in charge of the treatment, the foregoing according to Article 16 of Law 1581 of 2012.

PRINCIPLES FOR THE PROCESSING OF PERSONAL DATA

The processing of personal data must be carried out respecting the general and special regulations on the matter and for activities permitted by law. Consequently, the following principles apply for the purposes of this policy:

Principle of legality: Data processing is a regulated activity that must be subject to the provisions of the law and other provisions that develop it.

Principle of purpose: The treatment must obey a legitimate purpose in accordance with the Constitution and the Law.

Principle of freedom: Treatment can only be exercised with the prior, express and informed consent of the owner. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that relieves consent.

Principle of veracity or quality: The information subject to treatment must be true, complete, exact, updated, verifiable and understandable. The processing of partial, incomplete, fractional or misleading data is prohibited.

Principle of transparency: In the treatment, the right of the owner to obtain from the person responsible for the treatment, at any time and without restrictions, information about the existence of data that concerns him must be guaranteed.

Principle of access and restricted circulation:strong> The treatment is subject to the limits that derive from the nature of the personal data, the provisions of the law and the Constitution. In this sense, the processing can only be done by persons authorized by the owner and/or by persons provided for by law.

Security principle: The information subject to Treatment by the Treatment Manager or Treatment Manager referred to in this law, must be handled with the technical, human and administrative measures that are necessary to grant security to the records avoiding their adulteration, unauthorized or fraudulent loss, consultation, use or access.

Principle of confidentiality: All persons involved in the processing of personal data that are not of a public nature are obliged to guarantee the confidentiality of the information, even after the end of their relationship with any of the tasks that comprise the treatment, and may only Provide or communicate personal data when it corresponds to the development of the activities authorized in this law and in its terms.

Any new project within the Organization that involves the Processing of Personal Data must be consulted with the Information Security Management, which is the person and agency in charge of the data protection function to ensure compliance with the policy and of the necessary measures to maintain the confidentiality of personal data.

RIGHTS OF DATA HOLDERS

In accordance with current legal provisions, the following are the rights of the holders of personal information:

Right to know, update, rectify, consult your personal data at any time in front of AVIANET regarding the data that it considers partial, inaccurate, incomplete, divided and those that lead to error.

Right to request at any time proof of the authorization granted to AVIANET except in those cases in which the person in charge is legally released from having authorization to process the owner's data.

Right to be informed by AVIANET upon request of the owner of the data, regarding the use that has been given to them.

Right to present before the Superintendence of Industry and Commerce the complaints that it deems pertinent to assert its right to Habeas Data.

Right to revoke the authorization and/or request the deletion of any data when you consider that AVIANET has not respected your constitutional rights and guarantees.

Right to free access to personal data that you voluntarily decide to share with AVIANET.

The information and/or personal data that we collect from you are the following:

Kind of person:

Natural: names and surnames, type of identification, identification number, gender, marital status and date of birth, email, financial data (bank accounts).

Legal: company name, NIT, address, telephone, cell phone, email, country, city, financial data (bank accounts).

Information necessary to facilitate the trip or other services, including preferences such as travel class, passenger names and surnames (type of document, document number, date of birth, name, surname, gender, email, nationality, passport expiration date ), contacts in case of accident or any other anomaly (names and surnames, telephone).

Cardholder data: type of document, document number, telephone, address, email, names, card number, expiration date and bank.

Quotation request: names, surnames, telephone numbers, city and email.

Travel information: type of request, destination, departure date, duration, number of adults, number of children, hotel category, food, additional services, transportation service, budget per person.

Write to Jean Claude Bessudo: names, surnames, ID, address, telephone (landline or cell), city and email.

Chat “online help”: name, email, what is your question?

Evaluate our site: your opinion is very important for us to continuously improve our service channels: names, surnames, email, telephone numbers and city.

Claim request: names, surnames, identification number, address, telephone numbers, city, email and comments.

Report of technical problems: names, surnames, address, telephone numbers, city, email and comments.

Biometric data: images, video, audio, fingerprints that identify or make identifiable our clients, users or any person who enters or is located or transits in any place that AVIANET has implemented devices for capturing said information.

These data can be stored and/or processed on servers located in data processing centers, whether owned or contracted with providers, located in different countries, which is authorized by our clients/users, by accepting this treatment and protection policy. of personal data.

AVIANET reserves the right to improve, update, modify, delete any type of information, content, domain or subdomain that may appear on the website, without any prior notice obligation, being understood as sufficient with the publication on the websites of Aviatur. For the solution of legal or internal requests and for the provision or offering of new services or products.

TREATMENT, SCOPE AND PURPOSES

AVIANET informs the owners that the data collected from our clients, contractors and suppliers may be used for the following purposes. The treatment may be carried out by AVIANET directly or through its contractors, consultants, advisers and/or third parties in charge of the processing of personal data, so that they carry out any operation or set of operations such as the collection, storage, use, circulation, deletion , classification, transfer and transmission (the "Treatment") on all or part of your personal data:

The support of the contractual relationship established with AVIANET.

The provision of services related to the products and services offered.

The performance of all activities related to the service or product will be included in an email list for sending the newsletter.

Send information about changes in the conditions of the services and products purchased, and notify you about new services or products.

Manage your requests, clarifications, and investigations.

Prepare studies and programs that are necessary to determine consumption habits

The refinement of security filters and business rules in commercial transactions; confirm, process said transactions, with your financial institution, with our service providers and with yourself.

Carry out periodic evaluations of our products and services in order to improve their quality.

The sending, by traditional and electronic means, of technical, operational and commercial information on products and services offered by AVIANET, its associates or suppliers, currently and in the future.

The request for satisfaction surveys, which you are not obliged to answer.

Carry out the transmission and/or transfer of data to other companies, commercial alliances or third parties in order to fulfill the obligations acquired. The transmission and transfer may be made even to third countries that may have a different level of protection compared to Colombia, when necessary to comply with our obligations.

Comply with obligations contracted by AVIANET with its clients at the time of acquiring our services and products.

Respond to inquiries, requests, complaints and claims that are made by control agencies and other authorities that by virtue of applicable law must receive personal data.

Any other activity of a similar nature to those described above that are necessary to develop the corporate purpose of AVIATUR.

Carry out queries in different databases and authorized sources (such as OFAC, UN lists, among others) necessary for the control and prevention of fraud or crimes related to money laundering, in accordance with our risk prevention and management policies - SARLAFT .

• The data collected from our workers:

Comply with the obligations contracted by AVIANET with the workers who own the information, in relation to payment of salaries, social benefits, and others enshrined in the employment contract and current labor regulations.

Inform the worker of the news that arises in the development of the employment contract and until after its completion.

Evaluate the quality of the services we provide.

Carry out internal studies on the habits of the worker who owns the information or request personal information for the development of programs or management systems.

Make the payroll deductions authorized by the worker.

Manage your requests, administration of activities, clarifications and investigations.

Marketing and sale of our products and services.

The sending, by traditional and electronic means, of technical, operational and commercial information on products and services offered by associates or suppliers, currently and in the future.

Prepare studies and programs that are necessary to determine consumption habits.

Carry out the transmission and/or transfer of data to other companies, commercial alliances or third parties in order to fulfill the obligations acquired. The transmission and transfer may be made even to third countries that may have a different level of protection compared to Colombia, when necessary to comply with our obligations.

The request for surveys, which the worker is not obliged to answer.

Transfer either by means of transmission or transfer, the information received to all judicial and/or administrative entities when this is necessary for the fulfillment of the duties as an employer to fulfill the obligations of labor order, social security, pensions, professional risks , family compensation funds (Comprehensive Social Security System) and taxes.

Transfer the employer's personal information to third parties who legitimately have the power to access said information, which includes, but is not limited to, the companies of the Aviatur Ltda. Business Group.

Deliver either by way of transmission or transfer of the worker's personal information to all entities that are related to the compliance of the person responsible in his capacity as employer.

Any other activity of a similar nature to those described above that are necessary to develop the corporate purpose of AVIATUR and its labor obligations acquired by virtue of the execution of the employment contract or by operation of law.

Carry out queries in different databases and authorized sources (such as OFAC, UN lists, among others) necessary for the control and prevention of fraud or crimes related to money laundering, in accordance with our risk prevention and management policies - SARLAFT .

The processing of personal data will be carried out with the prior authorization of the data owner, except in those events in which the data is of a public nature. For this, an authorization form for data processing has been implemented, which must be filled out by the owner of the information at the very moment he delivers his personal information. Said authorization explains the scope and purposes of the processing of personal data, reference is made to the authorization by another, the data of minors and sensitive data, as well as the channel of attention of the holders who wish to exercise the rights contemplated within the habeas data and, the place in which this policy is hosted is indicated. For purposes of advancing data processing, AVIANET employs all activities aimed at preserving the confidentiality of the information.

The authorization will be obtained through any means that may be subject to subsequent consultation, such as the website, forms, formats, face-to-face activities or through social networks, etc. The authorization may also be obtained based on unequivocal behaviors of the data owner that allow a reasonable conclusion that he granted authorization for the processing of his information.

If you provide us with personal information about a person other than yourself, such as your spouse or a co-worker, we understand that you have the authorization of said person to provide us with your data; and we do not verify, nor do we assume the obligation to verify the identity of the user/client, nor veracity, validity, sufficient and authenticity of the data of each one of them, provide. By virtue of the foregoing, we do not assume responsibility for damages or prejudices of any nature that could originate from the lack of veracity, homonymy or the impersonation of identity information.

Given that AVIANET belongs to the Aviatur Business Group, your personal information may be shared by way of transfer or transmission with group companies, business partners and/or third-party providers involving (reservation systems for flights, hotels, cars, validators transactional security, banks, financial networks, tourist services), these processes can be carried out in different places from which the service or tourist product purchased is contracted, with the same purposes that have been indicated for the collection of personal data. Said entities are obliged to comply with the corresponding confidentiality, transmission or transfer agreements.

The Personal Data collected will be subject to manual or automated processing and incorporated into the corresponding files or databases (hereinafter, the "File"), either as the person in charge of the treatment and responsible for data protection. To determine the end of the treatment, the regulations applicable to each purpose and the administrative, accounting, fiscal, legal and historical aspects of the information will be considered.

When at the time of providing the service the owner is accompanied by minors or persons considered to be disabled, and in which their personal data is collected, AVIANET will always request the authorization of whoever has the legal representation of the minor. However, if personal information of the population mentioned here is delivered without being the legal representative, you declare that you have the authorization of the respective legal representative, directly assuming the responsibility that this entails. AVIANET will tend to respect their rights at all times, and their superior and prevailing interest. The representative must guarantee their right to be heard and assess their opinion of the treatment taking into account the maturity, autonomy and capacity of minors. The representatives are informed of the optional nature of answering questions about data of minors. The data of minors, included in a special category of protection, will be treated in accordance with the provisions of the applicable legislation on the matter and in accordance with the provisions of our personal data policy.

The companies of the Aviatur Business Group have adopted the security levels for the protection of personal data legally required, and have installed all the means and technical measures at their disposal to prevent the loss, misuse, alteration, unauthorized access and illegitimate theft of the personal data provided to AVIANET, however, the owner must be aware that Internet security measures are not unbreakable.

If you choose to delete your information, to the extent permitted by law, we will keep certain personal information in our files in order to identify for accounting and tax purposes the data of the transactions carried out, prevent fraud, resolve disputes, investigate conflicts or incidents. , enforce our terms and conditions of use and comply with legal requirements.

However, at the time you decide to revoke your authorization, the information stored will not be used for the purposes set forth herein, only in the terms strictly necessary and defined in the previous paragraph.

Security Risks to be aware of when conducting transactions on the Internet:

It can occur that a user is deceived through emails or some DNS server deception, to visit a fake site that presents the same design, but where the card data is loaded into the fake system, stealing card information inhabitant Therefore, it is important to generate the culture that users to carry out transactions must enter directly through known domains to reduce risks.

It may be that the computer where the user is carrying out the transaction has some spyware or malicious software installed without prior knowledge that captures everything typed on the keyboard or captures information from input devices and is sent to a network or host in Internet. Therefore, it is recommended that the transaction be carried out on the home or office computer as much as possible.

It could present impersonation of the owner that the owner denies having sent and/or received the transaction and it is used by a third party.

It is recommended that from the computer where you carry out electronic transactions, you have an updated and active antivirus to mitigate the risks of fraud.

If the personal information was collected or provided prior to July 30, 2013 and you did not express your opposition to the transfer of your personal data, it will be understood that you have given your consent. In the event that you wish to ratify your consent or express your refusal, you can indicate it through the following email privacidad@aviasolucioneshoteleras.com.

Like other websites, AVIANET uses certain technologies, such as cookies, and device fingerprinting, which allow us to make your visit to our site easier and more efficient, by providing you with personalized service and by recognizing you when you return to our site. For the purposes of this Privacy Notice, "cookies" will be identified as the text files of information that a website transfers to the hard drive of the user's computer in order to store certain records and preferences.

Websites may allow advertising or third party functions that send "cookies" to the owners' computers.

Cookies are only associated with an anonymous user and their computer, and do not provide the name and surname of the same, in many cases, you will be able to browse any of the AVIANET websites anonymously. When you access any AVIANET website, your IP address (the Internet address of your computer) is recorded to give us an idea of which parts of the website you visit and how much time you spend in each section. We do not link your IP address to any of your personal information, unless you have registered with us and logged in using your profile.

For this reason, it is possible that in certain AVIANET applications it recognizes users after they have registered for the first time, without them having to register each time they visit to access the areas and services or products reserved exclusively for them.

In other services it will be necessary to use certain access codes, and even the use of a digital certificate, in the characteristics that are determined.

The cookies used cannot read cookie files created by other providers. AVIANET encrypts the user's identification data for greater security.

In order to use the AVIANET website, it is not necessary for the user to allow the installation of cookies sent by AVIANET, without prejudice to the fact that in this case it will be necessary for the user to register in each of the services whose provision requires prior registration. .

NATIONAL OR INTERNATIONAL TRANSFER OF PERSONAL DATA

AVIANET may transfer data to other data controllers when so authorized by the owner of the information or by law or by an administrative or judicial mandate.

INTERNATIONAL AND NATIONAL TRANSMISSION OF DATA TO PROCESSORS

AVIANET may send or transmit data to one or more managers located inside or outside the Republic of Colombia in the following cases: a) When it has authorization from the owner and b) when without authorization there is a contract between the person responsible and the person in charge. of data transmission.

DUTIES OF THE DATA CONTROLLER

Guarantee the owner, at all times, the full and effective exercise of the right of habeas data.

Request and keep, under the conditions provided in this law, a copy of the respective authorization granted by the owner.

Duly inform the owner about the purpose of the collection and the rights that assist him by virtue of the authorization granted.

Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.

Process the queries and claims formulated in the terms indicated in this law.

Adopt an internal manual of policies and procedures to guarantee adequate compliance with this law and especially, for the attention of queries and claims.

Inform at the request of the owner about the use given to his data.

Inform the data protection authority when there are violations of the security codes and there are risks in the administration of the information of the holders.

Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce.

DUTIES OF THE DATA PROCESSORS

Guarantee the owner, at all times, the full and effective exercise of the right of habeas data.

Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.

Timely update, rectify or delete data under the terms of this law.

Update the information reported by those responsible for treatment within five (5) business days from its receipt.

Process the queries and claims made by the owners in the terms indicated in this law.

Adopt an internal manual of policies and procedures to guarantee adequate compliance with this law and, especially, for the attention of queries and claims by the holders.

Refrain from circulating information that is being controversial by the owner and whose blocking has been ordered by the Superintendence of Industry and Commerce.

Allow access to information only to people who may have access to it.

Inform the Superintendence of Industry and Commerce when there are violations of the security codes and there are risks in the administration of the information of the holders.

Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce.

REQUESTS, COMPLAINTS AND CLAIMS

For the purposes of receiving requests, claims and inquiries related to the handling and processing of personal data, AVIANET has designated the email privacidad@aviasolucioneshoteleras.com, to channel, study and answer them. Therefore, to said address you can send your requests, which will be treated as provided by Law 1581:

Consultations: The owners or their successors in title may consult the personal information of the owner that rests in our database. AVIANET will provide them with all the information contained in the individual record or that is linked to the identification of the owner. The query will be answered within a maximum term of ten (10) business days from the date of receipt thereof. When it is not possible to respond to the query within said term, the interested party will be informed, and the date on which the query will be addressed will be indicated, which in no case may exceed five (5) business days following the expiration of the first term.

Claims: The owner or his successors in title who consider that the information contained in a database must be corrected, updated or deleted, or when they notice the alleged breach of any of the duties contained in the law, may file a claim with AVIANET , which will be processed under the following rules:

The claim will be formulated by means of a request addressed to AVIANET with the identification of the owner, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to assert. If the claim is incomplete, AVIANET will require the interested party within five (5) days after receipt of the claim to correct the failures. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that he has withdrawn the claim.

Once the complete claim is received, a legend that says "claim in process" and the reason for it will be included in the database, within a term of no more than two (2) business days. Said legend must be maintained until the claim is decided.

The maximum term to address the claim will be fifteen (15) business days from the day following the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed and the date on which the claim will be addressed will be indicated, which in no case may exceed eight (8) business days following the expiration of the first term.

In any case, the owner or successor in title may only file a complaint with the Superintendence of Industry and Commerce once the consultation or claim procedure with AVIANET has been exhausted.

The area responsible for receiving and processing claims is the Information Security Management.

The request to delete the information and the revocation of the authorization will not proceed when the owner has a legal or contractual duty to remain in the database.

DATA OF THE DATA CONTROLLER

Company name: Avia SAS Hotel Operator

Address: Andean Business Center, Carrera 11 # 82-01 4th floor, Bogotá DC - Colombia

Email: privacidad@aviasolucioneshoteleras.com

Telephone: (+57 1) 3817111

Website: www.aviasolucioneshoteleras.com

QUESTIONS OR SUGGESTIONS

If you have any questions or queries about the process of collecting, processing or transferring your personal information, or consider that the information contained in a database should be corrected, updated or deleted, please send us a message to the following account Email: privacidad@aviasolucioneshoteleras.com.

For more information about AVIATUR, the identity, address and forms of contact, you can consult it at the following address www.aviasolucioneshoteleras.com. This website has the terms and conditions, applicable to the published services and products, which can be consulted at any time for more information.

VALIDITY

AVIANET reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as good practices in the tourism sector and other sectors of the economy that are part of the business group. In such cases, AVIANET will announce on this page the changes introduced with reasonable anticipation of their implementation.

Turrim Dei Hotel Boutique guarantees compliance with the law 1336 scene (commercial sexual exploitation of children) which expressly prohibits sexual exploitation and sexual violence. In compliance also with the law 17 of 1981 in art. No. 1 which prohibits the trade of endangered species of wild fauna and flora. We also expressly comply with the regulations of the Ministry of Foreign Affairs decree number 4000 of 2004 11/30/2004 by which provisions are issued on the control of foreigners and other provisions on migration and law 1581 of 2012 or Habeas Data in compliance with the statutory law 1581 of 2012 by which general provisions are issued for the protection of personal data. 

The rates provided on the website are valid only on the day of your quote, may change without notice according to the conditions according to the season or externalities. Rooms are subject to availability until confirmed, can only be confirmed and guaranteed by giving prior notice at the following email addresses turrimdeihotelboutique@gmail.com. Sometimes it is necessary to verify availability directly with the supplier before confirming a service, we ask for a maximum of 24 hours to send you the confirmation, it is important to mention that no charge is made to your card until you ensure this availability. At the time of booking you do not authorize in writing and / or verbally to use your credit card number or the chosen means of payment and expressly confirms to know and accept our reservation, payment, disclaimer and cancellation policies. To make changes you must communicate directly to the reservations department of Turrim Dei Hotel Boutique + 57 3132143863 - turrimdeihotelboutique@gmail.com.

At the time of your reservation, we accept all major credit/debit cards. You can also pay by bank transfer or bank deposit which will be provided by our staff of advisors at the time of booking. For more information you can contact us by phone + 57 3132143863. To make effective the tourist services provided by the Turrim Dei Hotel Boutique in Barbosa, Santander must be confirmed with 50%, 70% or 100% depending on the season to ensure the effectiveness of the reservation according to the payment deadline stipulated in the booking confirmation previously sent to your email. Bank deposits are only valid in documents issued by banks and only by this means can the validity of the reservation be guaranteed. 

The rates displayed publicly are valued in Colombian pesos, when it is the case of payment with foreign currency, the values mentioned on the website or counter reservations Turrim Dei Hotel Boutique will only be informative and additional charges are borne by the tourist.

All persons staying at the hotel, during their stay, will be subject to these policies, which are considered a contract of adhesion that must be complied with. Otherwise, the Management reserves the right of admission and stay. 

1. The lodging contract is evidenced by the hotel registration card issued by THE HOTEL, accepted by the signature of the GUEST, which states that the GUEST adheres to the stipulations contained herein. THE HOSPITAL expressly accepts that the amount of money settled on the invoice shall be enforceable.
2. In the event of early departure from the date confirmed in the reservation, a charge corresponding to 100% of the nights of accommodation booked, at the contracted rate, plus taxes, will be made. For this purpose, THE HOTEL reserves the right to apply this penalty. 
3. CHECK-IN AND CHECK-OUT TIME: Check-in time is set at 3:00 p.m. and rooms must be vacated by 12:00 noon the following day; after that time, the hotel may charge the guest 50% of the value of one night's accommodation, at the contracted rate, plus VAT, for late departures after 12:00 p.m., and up to 100% of the value of the first night for departures after 3:00 p.m. 
4. It is mandatory to wear a mask in social areas (reception, corridors and elevator). REGISTRATION: All guests must register before entering the hotel. BREAKFAST: Breakfast will be available from 7:30 a.m. to 10:30 a.m. Breakfast service to the room has a cost of $5,000. 
5. TOWELS: It is strictly forbidden (without exception) to remove towels from the hotel. In case of loss or damage of towels, this will have a cost of $ 60,000 unit.
6. ALCOHOLIC BEVERAGES: The entrance and consumption of alcoholic beverages is not allowed in social areas (restaurant, bar and terrace bar) of the hotel, unless they were acquired in the bar or restaurant of the same; otherwise the corkage will be charged according to the price of liquors in the hotel (whiskey $100. 000; tequilas, rums, gins, gins, vodkas $70.000, wines $60.000, brandies $50.000, imported beer $7.000, refined domestic beers $5.000, current beers $3.000, other liquors according to price). 
7. ROOM SERVICE: This service is available 24 hours a day and costs 5,000 COP. During high occupancy, breakfast in the room service will not be available. 
8. RIGHT OF ADMISSION: The hotel reserves the right to admit occasional visitors and in no case will they be allowed access to the rooms. In case of non-compliance the management reserves the right to order the immediate departure of the visitor or the hotel will be entitled to make an extra charge of 35% of the rate paid. PETS: The hotel reserves the right to admit pets. Only small and medium breed dogs are allowed in the hotel. Cats, birds, rabbits or any animal other than a dog may not enter the hotel. The rates are: small breed dogs pay 30,000 per night, medium breed dogs pay 70,000 per night. More information is available in the pet stay policy. Which is accepted with the signature of the hotel registry. 
9. CHANGE OF LINENS: For stays longer than one night, the change of towels and bed linen will be done every two days. If a daily change is required, towels should be left on the floor. 
10. JACUZZI USE: The jacuzzi use schedule is from 8 a.m. to 10 p.m., each room has 2 hours of use of the jacuzzi per night of stay, these 2 hours are not continuous. The capacity of the jacuzzi is controlled, having capacity for 6 people at the same time keeping the social distance. The reservation to use the jacuzzi must be made at check in. It is forbidden to enter the jacuzzi while intoxicated. Children and adolescents must be under the care and supervision of an adult. PARKING: The vehicle will remain in private parking, which is not on the hotel premises. To request the vehicle must be made 10 minutes in advance. Vehicles will not be given to guests who are intoxicated. 
11. Any damage caused by guests to objects, chattels or property owned by the hotel, must be paid according to the commercial value of the property or chattel plus freight and / or installation costs. 
12. The accommodation is non-transferable.
13. The entry, consumption, sale or distribution of psychoactive substances is prohibited. Transit within the building must be by means of the elevator, and stairs must be used only in cases of emergency. 
14. Dressing room on the second floor: In the restaurant area, lobby and terrace on the second floor it is forbidden to pass through or remain in bathing suits, intimate apparel or wet. Smoking is prohibited inside the rooms or in areas not permitted. Smoking is permitted on the terrace bar on the eighth floor and on the balconies of the rooms that have them. If the smell of cigarette smoke is detected in the room, a penalty of the value of the night's stay will be charged. 
15. TERMINATION OF THE CONTRACT. The lodging contract shall terminate in the following events: By expiration of the agreed term. For breach of any of the obligations of the parties and promptly for failure to pay the price or fee payable by HUESPED or for failure to pay for food and beverages or other ancillary services that HUESPED had charged to the room or to your personal account. In the events in which, in the sole judgment of the HOTEL, the behavior of the HUESPED is detrimental to the tranquility and / or health of other guests or visitors to the HOTEL. Paragraph: The termination of the contract does not exonerate or release the HUESPED from the payment of outstanding balances. 
16. Upon termination of the contract the HOTEL may freely dispose of the room. Upon termination of the contract and regardless of the cause of termination, the HOTEL is entitled to enter the room, prepare and sign an inventory of the guest's effects and luggage and remove them from the room to leave them in a safe and adequate deposit, without liability of the HOTEL and at the risk and expense of the HUESPED. If the HUESPED does not pay the bill or part of it, the HOTEL may dispose and sell the luggage and objects of the HUESPED under the terms of article 1199 of the Code of Commerce, to cover the outstanding obligations with its proceeds. The surplus, if any, shall be placed at the disposal of the HUESPED. In case of deficit, the HOTEL may initiate the corresponding actions to obtain the total payment of the amount owed.

This shall be your first and ONLY notification of these policies. Any noise complaint or any other disturbance or other violation of the above policies may result in IMMEDIATE termination of your lodging contract, with no right to refunds.

*Values given in Colombian pesos For complaints and/or suggestions, please go to the front desk and ask for the manager in charge.

"WE HOPE YOUR STAY WILL BE UNFORGETTABLE, REMEMBER THAT TURRIM DEI BOUTIQUE HOTEL IS YOUR HOME IN BARBOSA".

1. Size: Pets of small and medium breeds are accepted.
2. Breed: The use of muzzles is mandatory for potentially dangerous breeds, in accordance with the Police Code in force in Colombia. 
3. Quantity: One (1) pet per room will be accepted. 
4. Fee: Payment of a fee is required as follows: - Small breed $30,000 for each night's stay, including taxes. - Medium breed: $70,000 for each night's stay, including taxes. 
5. Leash: All pets must be accompanied by an adult, be under the full control of that person and always be on a leash when outside the room. 
6. Restricted areas for pets: At no time will pets be allowed in restricted areas inside the restaurant or in the Jacuzzi. They may enter the 2nd floor terrace or the 8th floor terrace. 
7. In the room: i) Pets must be accompanied at all times by the guest or the adult registered at the hotel. ii) The guest agrees to immediately report situations of special cleaning or material damage within the room. iii) The use of towels, sheets, beds, blankets or linens in the room for pets is prohibited. 
8. Elevator: In the elevator, pets must be held on a leash, in arms or we suggest using the stairs. 
9. Pet health policy: Pets must comply with the health regulations required by law, be free of parasites, such as fleas, ticks, heartworms, etc., and carry a current vaccination card. 
10. Disturbance Policy: Any direct disturbance caused by a pet will generate a warning to the corresponding host in order for the host to adopt measures to stop the disturbance immediately. In the event that it cannot be controlled immediately, your pet must be removed from the hotel, or the guest must leave the hotel, with no refunds, reimbursements or other sums due to these events. 
11. Liability: i) Guests with pets accept full responsibility for all property damage and/or personal injury resulting from their pet, and agree to indemnify and hold harmless the hotel, managers, owners, operators and collaborators from all liability and damages suffered as a result of the guest's pet. ii) Damages caused by the pet must be assessed and assumed by the guest responsible for it, which will be charged to the room bill. iii) Guests are responsible for picking up their pet's waste in the hotel and its surroundings.